FAQ

Yes! You can write on the name tag with any pen or permanent marker. Once written, the protective waterproof layer will shield your writing, ensuring it remains clear and smudge-free, even with regular exposure to water or cleaning. Our “How To Use” page has more details.

Our name tags are designed for long-term use, but they are not reusable. They will adhere securely and last through daily wear and tear.

These name tags are perfect for smooth surfaces such as lunch boxes, drink bottles, and school supplies. They are not suitable for fabric or soft surfaces​

You can clean the surface with mild soap and water. Avoid using strong chemicals to maintain the label’s longevity. Our name tags can go through regular washing in dishwashers.

We normally dispatch all orders on the next business day. Our shipment covers Mainland UK and Northern Ireland, and we use Royal Mail UK 2nd Class for deliveries. Based on our experience, delivery typically takes 3-5 business days.

Please note that during busy periods (like holidays) or due to unforeseen circumstances such as weather delays, delivery times may be longer. If you have not received your order within 7 business days, feel free to contact us, and we are happy to assist you.

At the moment, we only ship within Mainland UK and Northern Ireland. We do not offer international shipping, but we are always looking to expand our services. Please check back for updates in the future!

If you realize that you’ve entered an incorrect mailing address, please contact us immediately at [insert contact details]. We will do our best to update your shipping information if your order has not yet been dispatched. However, once the order has been shipped, we are unable to make changes to the address. In that case, the package may either be returned to us or lost. If returned, we will contact you to arrange a reshipment (additional shipping charges may apply). Unfortunately, we cannot be responsible for packages lost due to incorrect addresses provided at checkout.

We want you to be fully satisfied with your purchase! We accept returns and exchanges within 30 days of delivery, provided the products are unused and in their original condition. Return shipping costs may apply for non-defective items.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay using PayPal. All transactions are secured and encrypted for your protection.